Returns and refunds

Changed your mind

You can return an item within 7 days of receiving it if it is unused and in its original packaging. Because many of our products go in dogs' mouths, we can't take back anything that's been used, unless it's faulty.

You pay the postage to send back a change-of-mind return. If an item is faulty, we cover the postage.

Faulty or not as described

If an item is faulty, doesn't match its description or isn't fit for its purpose, you are entitled to a remedy under the Australian Consumer Law. This applies whether you paid full price or a sale price, and we pay any postage involved.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Wear and tear

Dog toys wear out, and no toy is indestructible. Normal wear from play, chewing on a toy that isn't made for chewing, and damage from misuse aren't faults. If you're not sure, contact us with a photo and we'll give you a straight answer.

How to start a return

• Email us at snufflesupply@gmail.com with your order number and a photo of the item.
• We'll reply with the return address and any next steps. Please don't post anything back until we've sent you the address.
• Once the item reaches us and we've checked it, we'll refund you to your original payment method.

When you'll get your money back

We refund within 5 business days of receiving your return. Your bank may take a few more days to show it.

Bundles

If you return part of a bundle for a change of mind, we'll refund that item's share of the price you paid for the bundle.